Voice Infrastructure That Powers Retail & E-Commerce Engagement
Seamless communications for customer support, sales campaigns, and order lifecycle management.
The Challenge
Retailers and e-commerce platforms depend on real-time customer communication — from order confirmations to delivery updates and loyalty campaigns. But dropped calls, spam flagging, and poor quality routes undermine trust, create cart abandonment, and drive churn. Meanwhile, global scaling requires multi-country DIDs, toll-free access, and compliance with GDPR/PCI-DSS.
The TrunkIQ Solution
Business Impact
99.999% uptime ensuring no missed orders or customer updates.
300% higher answer rates with branded caller ID on outbound campaigns.
PCI-DSS compliance for secure payment-related communications.
Global reach with 80+ DID markets and 160+ routing destinations.
| Customer Engagement at Scale | Secure Compliance | Seamless Retail Operations |
|---|---|---|
| Branded caller ID (TrustID) | PCI-DSS, GDPR adherence | Local DIDs + toll-free coverage |
| Omni-channel PBX & CRM integration | Fraud prevention + STIR/SHAKEN (US) | Geo-redundant SIP trunks |
| 300% higher answer rates | Automated KYC onboarding | Tier 1 global routing |
In retail and e-commerce, every call shapes customer experience. TrunkIQ ensures your communications are trusted, compliant, and globally scalable.